Before contacting us please see if your question
has been answered in our "common questions" section at left.
COMMON QUESTIONS: GENERAL INQUIRIES
For general questions not answered
at left please e-mail us at:

> Can I send Sid something to autograph for me?

> Can I visit Sid sometime?

> Can I give Sid a call?

> How is my print/book/photo shipped?

> How fast will my order arrive?

> Are the autographs on your items hand-signed?

> What happens if an item is damaged in transit?

> Do you accept returns and/or exchanges?

> If I sign up for V-Mail mailings, can I un-subscribe?

> Do you collect & share my personal information?

staff@valorstudios.com
CUSTOMER SERVICE
For questions regarding items bought
in the store please e-mail us at:
staff@valorstudios.com
 
 
   


Can I send Sid something to autograph for me?

While Sid is flattered to be the recipient of such requests, he is at an age where he prefers to spend time with his grandkids and tending his farm. So, Sid has teamed up with the Valor Studios company to have them handle a line of products for him, so his autograph will be available to the public but without complication to his life.

Due to this arrangement, the public is urged not to send packages/letters to Sid containing items for him to sign, since these will not be returned. BACK TO TOP


Can I visit Sid sometime?
At age 90 Sid cannot accommodate visitors who show up on his doorstep, so we ask that his privacy be respected. BACK TO TOP


Can I give Sid a call?
Due to hearing loss from his service as a mortarman during WWII, Sid avoids use of the phone whenever possible. To help answer any questions that you would want to ask Sid by phone, he has posted answers to his most frequently asked questions in "The Gallery" section of this website.

In the future, we will have an “Ask Sid” section of this site where Sid will answer 10 of your questions per month and will post the results. BACK TO TOP


How is my print/book/photo shipped?
Prints are shipped carefully rolled in a strong tube. Books are shipped carefully wrapped in bubble wrap and boxed. Photos are shipped in a hard, flat cardboard envelope. All items are shipped via the US Postal Service with full insurance equal to their retail price.
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How fast will my order arrive?

Because delivery times vary by destination, for domestic orders please allow up to three weeks for receipt of your item. International orders will take longer. For specialized shipping instructions, please contact us by email.
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Are the autographs on your items hand-signed?

Each store item, produced by Valor Studios, is hand-signed by Marine Sid Phillips. Art prints are signed in pencil while books & photos are signed in pen/marker. BACK TO TOP


What happens if an item is damaged in transit to me?

Shipping damage seldom occurs. However, if an item is damaged in transit, we will help the buyer file an insurance claim with the USPS. In the unlikely event that this is necessary, we ask that the buyer notify us of any shipping damage within five days after he/she receives a shipment. BACK TO TOP


Do you accept returns and refunds or exchanges?

Since our high-quality products match our straightforward product descriptions, we do not allow returns, refunds, or exchanges for products unless a wrong item has been shipped. If there are any questions concerning a product please contact us before purchasing. BACK TO TOP


If I sign up for your V-Mail special announcement mailings, can I un-subscribe?

Certainly. If a site visitor signs up for our V-Mail special announcement mailings, all mailings would clearly describe how one could easily opt out of future mailings. BACK TO TOP


Do you collect and share my personal information?
We only collect names, postal addresses, email addresses, and other personally identifiable information when site visitors or customers voluntarily submit such information in placing an order or in signing up for our V-Mail special announcement mailings. We do not share your personal information with any outside companies for marketing purposes.

If one voluntarily submits personally identifiable information when ordering or when signing up for our V-Mail special announcements, your personal information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep such information secure and confidential, have access to such information. These include governmental agencies or other companies that assist in fraud prevention or investigation. Such agencies would be allowed access to your personal information when (1) permitted or required by law or, (2) when trying to protect against or prevent actual or potential fraud or unauthorized transactions or, (3) when investigating fraud that has already taken place. BACK TO TOP

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